FAQ

Find answers to common questions about downloading, installing, authorizing, and using TTime

What platforms are supported?

TTime currently supports Windows and macOS

Linux is not currently available and may be considered in the future based on demand

Why do some translation services require configuration?

Some translation services are provided by third-party providers and integrated into TTime, so you need to apply for the service and obtain the required credentials from the corresponding provider

Windows - Edge says the file is not commonly downloaded

Microsoft Defender SmartScreen may display this warning based on the reputation information available for the file and application

If you downloaded the installer from the TTime website, follow these steps to keep the file:

1. Hover over the downloaded file -> click the three dots that appear on the right -> click Keep
2. Click Show more
3. Click Keep anyway

Windows - The installer says “Windows protected your PC”

Microsoft Defender SmartScreen may display this warning while checking the reputation of an application

If you downloaded the installer from the TTime website, follow these steps to continue:

1. Click More info
2. Click Run anyway

Windows - Installation or startup errors

Error 1: VCRUNTIME140_1.dll was not found

Error 2: A message mentions A JavaScript error occurred in the main process and node-screenshots.win32-x64-msvc.node

These errors are usually related to a missing Microsoft Visual C++ runtime library, so install the VC runtime first and contact us if the problem continues

Download the VC runtime: https://github.com/InkTimeRecord/TTime/blob/main/build/VC_redist.x64.exe

macOS - “TTime.app” cannot be opened after installation

Apple cannot verify that “TTime.app” is free of malware that may harm your Mac or compromise your privacy

macOS performs security checks on applications downloaded from the internet

If you downloaded the application from the TTime website, follow these steps to allow it to open:

1. Open System Settings, select Privacy & Security, and scroll down to Security

2. Find the TTime message and click Open Anyway

macOS - Permission prompts keep appearing after authorization

If TTime continues to request permission after authorization, try removing and adding the permission again

1. Select TTime in the corresponding permission list and remove it

2. Add TTime to the permission list again and complete the authorization

Archived Issues

The following issues have been resolved in newer versions

This section is retained for historical reference

macOS - “TTime.app is damaged and can’t be opened” appears after installation

Older versions could trigger application quarantine on some macOS systems and display this message

The following two methods were used at the time

1. Enable "Allow apps from anywhere"

Open System Preferences -> Security & Privacy -> General

Select Anywhere under Allow apps downloaded from

If the application still cannot run, try the second method

2. Run a command in Terminal

Open Terminal and enter the following command:

sudo xattr -rd com.apple.quarantine /Applications/TTime.app

Press Return, enter your Mac login password, and press Return again

Note: Terminal does not display characters while you enter a password, so type your Mac login password normally and press Return

Reference article: https://zhuanlan.zhihu.com/p/99489849